zedif: Contact

You can reach us using the following channels:

Software and Data Clinic

Chatraum open 24/7, present at least Mon-Fri 9am-4pm, (more details)

Uni Jena - ServiceDesk

university-wide service desk, right alongside those of other University Jena entities

Visitors’ Address
Visitors’ Address

Jentower 21st floor (use bell), Leutragraben 1, 07743 Jena, Germany

Postal Address
Postal Address

Friedrich-Schiller-Universität Jena, Institut für Informatik, Kompetenzzentrum Digitale Forschung, PF 56, (no street), D-07737 Jena, Germany


Phone during office hours: +49 3641 946435


Contact information of team members: names, phone numbers, email addresses and lots more.

Software and Data Clinic

Your analysis scripts suddenly do not work anymore? Your workflow requires a certain input data format and you do not know how to convert your data? You are looking for the right digital tool for your work? You are preparing a proposal and need guidance regarding the data management plan? Or maybe you have another, possibly hard to descrribe software or data issue to solve?

If that sounds familiar, visit our software and data clinic! We listen and together with you we will work on a solution. Should we not be able to quickly resolve the issue, we will arrange for a separate appointment to discuss details or forward you to experts we know.

The software and data clinic is an low-barrier offer for consulting by the Competence Center Digital Research for questions and issues all around the use of data and software in research.

The software and data clinic is held within the channel zedif-consulting-public on the Matrix server by the University Jena. To connect, you need a Matrix address, comparable to an email address. If you are member of the University Jena, you can simply create one my logging into the Matrix server of the university using your regular university credentials, but you can also use any other Matrix provider, i.e., from the public matrix.org instance.

We monitor the channel during our usual office hours and try to answer in a timely manner.